Question 1

How do I go about making a booking at your studio?

Accepted Answer

For ad-hoc or one-off booking, do complete this online enquiry and usage needs form, which indicates the purpose, date, time, duration, and no. of persons using the space. Drop us a note at farah@incubaker.sg as soon as you’ve completed the e-form.

For studio subscribers, upon signing the contract with us, you’ll be able to self-book your time/date via a scheduling App that we’ll share with you.

Question 2

Can I come in earlier than my booking time to prepare?

Accepted Answer

The duration of your booking includes preparation (e.g. cutting of ingredients) and consumption of the food.

We do allow a grace period of 10-15 minutes before the start of your booking for simple preparation such as setting up the workstation and getting ready for baking/cooking.

Question 3

Do I have to clean up after myself?

Accepted Answer

A good cook/baker is also a tidy one, Yes you do need to clear up after you're done at the workstation. Users are to ensure that there are no stains, food crumbs or other food debris left on the workstation and floor.

Note: Bookings that start/end after 1700hrs on weekdays and all day weekends/Public Holidays do not come with a cleaning service unless arranged prior (at additional charge).

Question 4

Can I order some ingredients or things that I need and have them delivered to the studio (E.g. from Lazada, Redmart, Redman etc)?

Accepted Answer

Yes, you can get it delivered to the studio on weekdays from 9.30am-5pm.

Do inform us ahead of time of the delivery, which supplier/delivery service provider and the items so that our crew can help to keep a lookout.

Our crew will only sign off on the delivery but will not be responsible for checking the quality of goods received. IncuBaker will also not be held responsible for any loss or damage to items delivered.

Question 5

What if I want to extend the hours of my initial booking?

Accepted Answer

Yes, you can and subject to availability. Should you wish to extend, please call us at the earliest opportunity at 9695 6599 / 9382 1402.

Question 6

Do you take in long-term bookings?

Accepted Answer

Yes, we do! Please email us at farah@incubaker.sg or ring us at 9695 6599 / 9382 1402, and we will work something out together.

To better understand your needs and usage, please complete this enquiry form for us to support and advise you.

Question 7

Can I do a trial session before I commit to subscribing to the 3 months minimum contract?

Accepted Answer

We strongly encourage a trial session before you commit to the contract. It will help you assess if our studio fits your food-making needs.
We offer a trial rate at $225 (before 8% GST) for 3 hours.

Question 8

Do you provide an induction before my first booking?

Accepted Answer

An induction session will be provided prior to your first confirmed session with us to familiarise yourself with the layout and how to operate our equipment, switches etc.

Question 9

Is your co-working kitchen and cafe halal-friendly?

Accepted Answer

We have a halal-friendly section (3 workstations) in the kitchen studio. Note that this is not a halal-certified space by MUIS.

However, if you require a full exclusive use of the studio and for it to be halal-friendly, we can arrange for a one-off cleansing service (Sertu-cleansing) by MUIS and/or a recognised vendor.

You (the client) will bear the charges for these cleansing services.

The cafe is not halal-certified but the pastries and cakes sold are from a halal-supplier. Always check in with our friendly crew at the cafe should you have any queries.

Question 10

How do I ensure that my products are halal-friendly?

Accepted Answer

Your products should use food ingredients with a recognised Halal-certification mark by established Halal authorities from the country of origin, be free from alcohol, pork, lard and other non-halal livestock traces. If you are in doubt and unsure of the sources of your ingredients, avoid using them in your food-making.

Question 11

What are the rates like?

Accepted Answer

Ad-hoc Rates:
1 Workstation (from sink to sink)
1 - 4 pax
Weekdays (until 5pm): $225 for first 3 hours, $70/subsequent hour
Other times: $400 for the first 3 hours, $100/subsequent hour

Half Studio 
Up to 12 pax
Weekdays (until 5pm): $800 for first 3 hours, $200/subsequent hour 
Other times: $950 for the first 3 hours, $250/subsequent hour

Chef's Suite
Up to 6 pax 
Weekdays (until 5pm): $300 for first 3 hours, $90/subsequent hour 
Other times: $550 for the first 3 hours, $160/subsequent hour

Full Studio 
Up to 48 pax 
Weekdays (until 5pm): $1200 for first 3 hours, $300/subsequent hour 
Other times: $1600 for the first 3 hours, $400/subsequent hour

Our members’ rates are highly dependent on the following factors: 
Food product type 
Usage of studio 
Frequency and duration of usage 
Production scale 
Number of pax 
Usage of any special equipment

Please contact us directly for a quotation that suits your needs.

Question 12

Can I visit the studio?

Accepted Answer

Most definitely! We encourage you to visit us before making any booking or signing up as a subscriber. However, this is by appointment only. Give us a call (96956599 / 93821402/ 94774106) for a viewing prior to your booking/event (click here for directions on how to get to our studio).

Question 13

Does the studio have a First Aid Kit?

Accepted Answer

Yes. An AED is also available at the building's security desk, just 20 meters away from our space.

Question 14

Is there insurance against accidents while I am using your facilities?

Accepted Answer

Subject to certain exclusions (e.g. horseplay, contributory negligence, etc), all users of the premises are covered by our insurance policy.

FAQ

Frequently asked questions